ORDER CANCELLATION POLICY

ZA LUXZI WEAR — CLEAR, SIMPLE ORDER SUPPORT

At ZA LUXZI WEAR, we understand that plans can change. This policy explains how customers can request an order cancellation.

1. Requesting a Cancellation

If you wish to cancel an order, contact us as soon as possible using our official email or WhatsApp.

Please provide your name, order number and the reason for your request.

Email: zacollectioninfo0@gmail.com
WhatsApp: +92 314 4144098

2. Before Dispatch

Cancellation requests received before an order has been processed or dispatched may be eligible for cancellation.

Approval depends on the order's current status. We will confirm whether the cancellation can be completed.

3. After Dispatch

Once an order has been dispatched or handed to the courier, cancellation may no longer be possible.

In such cases, customers should contact our team for guidance under the applicable delivery and return procedures.

Customers should not assume that a dispatched order has been cancelled until confirmation has been provided.

4. Refunds for Cancelled Orders

If payment has already been collected and a cancellation is approved, any applicable refund will be processed using the original payment method where available, or another agreed method.

Refund processing times depend on the payment provider and financial institution.

For Cash on Delivery orders that have not been paid, no payment refund is normally required.

5. Orders That Cannot Be Fulfilled

If ZA LUXZI WEAR cannot fulfil an accepted order due to stock availability or another operational issue, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.

6. Contact Us

For cancellation requests and assistance:

ZA LUXZI WEAR
Email: zacollectioninfo0@gmail.com
WhatsApp: +92 314 4144098

We appreciate your understanding and look forward to serving you.

ZA LUXZI WEAR — Timeless by Design.