Refund & Return Policy

REFUND & RETURN POLICY

ZA LUXZI WEAR — A STANDARD OF TIMELESS ELEGANCE

At ZA LUXZI WEAR, customer satisfaction is an important part of our commitment to quality, style and service. We want every customer to enjoy a smooth and confident shopping experience when purchasing from our collection of watches.

This Refund & Return Policy explains the conditions under which returns, exchanges and refunds may be requested.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order, subject to the conditions below.

To qualify for a return, the product must:

  • Be unused and in its original condition.

  • Be returned with its original packaging, accessories, tags and included components.

  • Not show signs of wear, damage, misuse or unauthorized modification.

  • Be accompanied by the relevant order details or proof of purchase.

Products that do not meet these conditions may not qualify for a return, except where applicable consumer law requires otherwise.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Share your order number, a description of the issue and clear photographs or a short video showing the problem. This helps our team assess the situation and arrange an appropriate resolution.

Depending on the circumstances, the resolution may include a replacement, exchange, repair or refund.

3. Return Request Process

To initiate a return:

  1. Contact us using our official email or WhatsApp.

  2. Provide your order number and reason for the return.

  3. Wait for our team to confirm eligibility and provide return instructions.

  4. Pack the item securely with its original accessories and packaging.

  5. Send the item using the approved return method.

Please do not send a return before receiving confirmation and instructions from our team.

4. Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed through the original payment method where available, or another mutually agreed method.

Processing and settlement times may vary depending on the payment provider or financial institution.

For cash-on-delivery orders, our team will coordinate an appropriate refund method with the customer.

5. Exchanges

Exchanges may be available for eligible products, subject to stock availability and approval by our team.

If your requested replacement is unavailable, we will discuss the available alternatives with you.

6. Return Shipping Costs

If an item is incorrect, damaged or defective upon arrival, please contact us before arranging a return so that we can advise you on the appropriate shipping arrangements.

For change-of-mind returns, return shipping costs may be the customer's responsibility unless applicable law or a specific agreement states otherwise.

7. Order Cancellations

Cancellation requests should be submitted as soon as possible. An order may not be cancellable once it has been processed, dispatched or handed to the courier.

If an order has already been dispatched, our return procedure may apply.

8. Contact Us

For return, exchange or refund assistance, contact:

ZA LUXZI WEAR
Email: zacollectioninfo0@gmail.com
WhatsApp: +92 314 4144098

Our team will assist you with care and professionalism.

ZA LUXZI WEAR — Timeless by Design.